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Updated
December 2016    

 

 

Shipping Terms and Policy
of The Stoner Connection

We ship only in the United States
We DO NOT ship outside the United States
this includes Canada. Sorry we are not set up for this.

 

SHIPPING POLICY AND PROCEDURE:
We strive to ship all in stock items within 3 business days. We will notify you immediately if an item you ordered is not in stock at the time you placed the order. We will  give you an anticipated delivery date of that item. We will email you when we ship your order and the shipping method we used.

We ship our items via USPS and US Priority Mail. Shipping decision is based on the type of item we are shipping. This is determined by fragility, weight and value of the shipment.

SHOPPING CART SERVICE:
Please notice that our secure online shopping cart credit card processor is  Paypal. This is the name that may appear on your Credit Card Statement or Stoner Enterprises.  Please make a note of this information so you recognize this transaction on your statement so as to avoid confusion and chargeback complaints when your credit card bill is received.

STOCK AND INVENTORY POLICY:
We strive to ensure that all items that become an out of stock status are indicated as such at the time of your order. However, sometimes we  aren't able to anticipate quantities in any item. If for some reason you have a date that an item must be received you  must notify us of this deadline date at the time you  placed your order or we are NOT responsible for the delivery date.

RETURN POLICY;
No item will be accepted as a return or credited without prior authorization to do so. Contact must be made via email, telephone call or fax prior to return of the item and the reason for the return.

All returned items must be made within 14 days after proof of receipt (by shipping company's records).

Not responsible for untimely delivery of an item if no delivery time was stipulated at the time of the order.

PAYMENT METHODS:
We are an internet based company. As such we do not do mail order, phone orders etc. All of our orders are processed via PayPal. If for some reason, you're unable to process through PayPal because of previous problems with them, there is nothing I can do to process your order.

EXCHANGES:
All items returned for an exchange must have prior authorization. No exchanges on custom merchandise or specially ordered merchandise. Refund will NOT include shipping charges unless we are in error for the shipment. Please note: We use a secure online shopping cart service. Exchange items must be of the same value or less. We can credit your account on an order, we cannot increase the original amt.

CUSTOM ORDERS:
NO refunds or exchanges on custom orders. We are NOT liable for errors on your order NOT made by us. (Such as spelling etc.)

SHIPPING CHARGES:
Customer is responsible for all shipping charges involved in the exchange except for the following reasons:
1. Wrong item was shipped (determined our error not customers).
2. Item received damaged or broken (customer reported immediately upon receipt of item).


We regret and apologize for the strict rules governing returns and credits. But severe abuse of our lenient policy in this area has led to these restrictions. Thank you for your business. If you have any questions regarding the above information, please do not hesitate to contact us.